Return Policy


Thank you for shopping at All products sold are non-returnable. We will replace damaged or wrong items with the conditions as below:

  • You have 7 calendar days to request a replacement for an item from the date you receive it.
  • To be eligible for a replacement, your item must be must be unused and in the same condition that you received it.
  • Your item must be in the original packaging with all included parts.
  • Your items needs to have the Official receipt and Delivery receipt.

If replacement need occurred, please filling up our Replacement Request Form below.
After receiving your replacement request, we will advise you on our return address the products need to be shipped to.
Once we receive your return item and complete inspecting, we will notify you on the status of your return. If it fulfils our replacement criteria, we will advise you the estimated replace fulfilment date based on our products availability status.
nulounu Sdn Bhd reserves the right to modify the return policy and final decision at any time.
For any questions on our return policy, please contact us at​​.

as stated in the official receipt "SHIP TO" section
Email address used for the purchase
Description of the damage / article name of the wrong article